Practice premises and telephone lines are open from 8.00am to 6.30 pm Monday to Friday

GP’s Availability

All our GP’s work on a part-time basis, and although they have set days / times when they are due to be in surgery, this can vary from day to day, week by week, in order to cover for holidays, training etc.

ANP Dawn Jacobs runs sessions:

• Monday not available
• Tuesday not available
• Wednesday not available
• Thursday not available
• Friday morning and afternoon

Nursing Team

We offer a range of appointments with the Nursing team between the hours of 8.30am and 6.00pm most days.

Late Attendance

Late arrival for your allotted appointment has an impact on other patients wanting to see the doctor/nurse. Therefore, if you are late for your appointment by more than 5 minutes then your clinician may not be able to see you, unless they have a free slot later in that session. Otherwise you will be asked to rebook for another time/day.

Same Day Appointments

If you wish to be seen on the same day, please telephone the surgery as early as possible in the morning. You will usually be offered an appointment in the morning so please be ready to attend the surgery at short notice.

PLEASE NOTE: You will always be offered a same day appointment if you need one. It is up to you to decide if you need to be seen on the same day and the receptionist will not challenge this. However, in order for us to provide this service we must ask that you be prepared to attend the surgery at short notice and in the morning wherever possible. We appreciate that not everyone suddenly becomes ill in the morning, therefore you may be asked to phone back later for an afternoon appointment.

Future Appointments

You may book a future appointment at any time. However, it helps us to be able to offer a prompt same day appointment service if future, routine appointments, are not booked during busy times (Bank holidays, Monday mornings etc). We may ask you to telephone on the day for some appointments during these busy periods.

Home Visits

Patients are generally seen at the surgery, but between the hours of 8.00am and 6.30pm patients may be seen at home if the doctor considers a home visit necessary because of the patient’s medical condition. Please call the surgery as soon as possible if you believe a home visit to be necessary. You may be transferred to a trained nurse or doctor.

Improved Access to General Practice Services

Following NHS England guidance, surgeries are now required to provide enhanced access appointments between the hours of 6.30pm to 8pm Mondays to Fridays and between 9am and 5pm on Saturdays.

In booking your appointment please be aware that you may be offered an evening or Saturday appointment at a different surgery site but this will be made clear at the time of booking.